Effective May 1, 2025

Sunflores Shop LLC (“Sunflores Shop,” “we,” or “us”) is committed to protecting the privacy and security of the information we collect and to maintaining transparency about how we collect, use, and process your data. This Privacy Policy outlines our practices regarding the information we collect from or about you. It applies to all websites and online services we operate that link to this Privacy Policy (the “Services”).

I. COLLECTION OF INFORMATION

At Sunflores Shop LLC (“Sunflores Shop,” “we,” or “us”), we collect various types of personal information to provide, improve, and personalize our services. This includes data you voluntarily provide, information we collect automatically through your use of our website or mobile applications, and details we may receive from third-party sources.

When you interact with our Services, you may provide personal details such as your name, email address, phone number, mailing address, and any relevant recipient information if you’re ordering on someone else’s behalf. If you create an account, we collect login credentials such as your username and password. You may also share profile preferences, feedback, interests, and key dates like birthdays, anniversaries, or holidays you observe. Additionally, we collect payment and transaction details including billing and shipping addresses, credit or debit card numbers, expiration dates, and order history.

We automatically collect certain technical and usage data from your browser and devices. This includes your IP address, device type, browser version, operating system, time zone settings, internet provider, and browsing behavior such as pages visited, links clicked, and actions taken within the Services. We may also gather diagnostic information when errors occur, such as the feature in use, the time of the issue, and any user input involved. Where permitted by your device settings, we may access geolocation data, Bluetooth or WiFi signals, and in some cases, calendar appointments, contacts, audio input, or stored media if required to support specific features of our mobile applications.

In addition to data collected directly or automatically, we may receive information from other users (for example, when a customer provides recipient information for a gift order) or from third-party services, such as when you log in or share content through social media platforms. These sources may share profile and activity data with us based on your privacy settings on those platforms.

Please note that some of the features of our Services may not function properly if you choose not to provide certain requested information. In cases where we combine or anonymize personal data to create aggregate insights, such data is not considered personal and is therefore not subject to this Privacy Policy.

II. USE OF INFORMATION AND PURPOSE OF DATA PROCESSING

At Sunflores Shop LLC (“Sunflores Shop,” “we,” or “us”), we use the personal information we collect for a variety of essential business purposes designed to provide, improve, and protect our services and your experience with us.

We use your information to fulfill the services and products you request, including processing and delivering floral arrangements, managing customer accounts, and facilitating interactive features of our website when you choose to use them. This also includes maintaining our relationship with you by providing order updates, responding to your inquiries, and notifying you of any changes to our policies or terms.

Your information may also be used to offer personalized suggestions, promotions, or product recommendations that align with your interests or past inquiries. These may come directly from Sunflores Shop or, where appropriate, from our trusted affiliates and business partners.

In order to continuously improve our Services, we use your data to ensure that content is presented effectively for your device and preferences. We also process data for internal operations such as troubleshooting, analytics, testing, and conducting surveys or research. Additionally, your information helps us maintain a secure and safe environment for all users, comply with legal obligations, and protect our business, rights, and customers in case of legal claims or regulatory requirements.

Please note that in certain situations, providing your information is necessary for us to fulfill a contract or legal obligation. If you fail to provide required data when requested, we may be unable to provide certain products or services and may need to cancel your order or engagement.

III. DISCLOSURE OF INFORMATION

At Sunflores Shop LLC (“Sunflores Shop,” “we,” or “us”), your trust is important to us. We are committed to being transparent about when and with whom your information may be shared.

We may share your personal information with authorized third-party vendors and service providers who support our business operations. These partners assist us with essential services such as payment processing, order fulfillment, customer service, email communications, advertising and marketing (including ad delivery, targeting, measurement, and analytics), account management, data hosting, system security, performance monitoring, audience segmentation, and research. All such parties are only given access to the information necessary to perform their specific functions and are required to protect your data accordingly.

In certain situations, we may also share information with our corporate affiliates to ensure cohesive operations and support across related entities.

If Sunflores Shop is involved in a significant business transaction—such as a merger, acquisition, asset sale, or corporate restructuring—or in the unlikely event of bankruptcy, your information may be shared or transferred as part of that transaction, subject to applicable privacy protections.

We may also disclose personal information when legally required to do so. This includes responding to subpoenas, court orders, or other legal processes, as well as complying with law enforcement requests, regulatory obligations, or to protect the rights, safety, and property of Sunflores Shop, our users, affiliates, or the public.

In some cases, we may share information with your consent or as otherwise disclosed at the time of collection.

If you access our Services through third-party platforms—such as social media sites, mobile marketplaces, or single sign-on tools—those third parties may collect and process information about your interaction with our Services, in accordance with their own privacy policies. These platforms may also notify your connections or share your activity across their services.

If you choose to participate in public areas of the website (such as reviews, forums, or social features), please be aware that any information you voluntarily share may be visible to others and can be collected or used by third parties. We encourage you to use caution before disclosing any personal or sensitive data in these areas, as we are not responsible for how others may use this information.

Sunflores Shop LLC does not, and will not, sell your personal information to third parties without your consent. However, we do permit certain third parties to collect and process information on our Services for legitimate business purposes. This includes delivering personalized advertisements based on your activity across different websites, apps, and devices—commonly known as interest-based or behavioral advertising. Please note that the data practices of these third parties are governed by their own privacy policies and are not covered under this Privacy Policy.

IV. ADVERTISING, COOKIES, AND SIMILAR TECHNOLOGIES

When you interact with the Services provided by Sunflores Shop LLC (“Sunflores Shop,” “we,” or “us”), we and our trusted advertising and analytics partners may use cookies and similar technologies to collect information from your browser or device. These technologies may include cookies, pixel tags, local storage, browser fingerprinting, and other tools designed to enhance your browsing experience and help us deliver relevant advertising. By using our Services, you consent to our use of these technologies in accordance with this Privacy Policy.

Cookies are small text files stored on your device that help websites remember user activity and preferences over time. We use several categories of cookies to support various functions on our website:

Essential Cookies
These cookies are necessary for the operation of our Services. They enable core functionality such as secure browsing, session management, shopping cart features, and recognizing users when they return. Disabling essential cookies may prevent parts of the website from functioning properly.

Preference Cookies
These cookies remember your preferences—such as language selection, location settings, login credentials, and other customizations—so that you don’t have to re-enter this information on future visits. They help personalize your experience by delivering content tailored to your previous interactions.

Performance Cookies
These cookies help us understand how users interact with our website by collecting data on things like pages visited, response times, and error messages. This information allows us to improve the speed, usability, and reliability of our Services.

Advertising and Content Cookies
These cookies track your activity on our Services and elsewhere online to help us present you with content and advertisements that are more relevant to your interests. They may also be used to collect feedback through customer satisfaction surveys or to measure ad effectiveness. Some of these cookies are placed by third-party partners—such as ad networks, analytics providers, or social platforms—who may use your data to deliver interest-based advertising across multiple websites and devices. Please note that the data collection practices of these third parties are governed by their own privacy policies, and we do not control how they use your information.

Do-Not-Track Signals
Some browsers and mobile devices offer a “Do Not Track” (DNT) feature that sends a signal to websites and services requesting that your activity not be tracked. At this time, Sunflores Shop does not respond to DNT signals, as there is no consistent industry standard for how such signals should be interpreted.

V. INTERNATIONAL DATA TRANSFERS

By using the Services provided by Sunflores Shop LLC (“Sunflores Shop,” “we,” or “us”) and submitting your personal information, you acknowledge and agree that your data may be transferred to, stored on, and processed by servers located outside your country or region of residence. If you reside outside the United States, you expressly consent to the transfer and processing of your information in the United States in accordance with this Privacy Policy and applicable U.S. data protection laws.

VI. CHILDREN’S PRIVACY

Sunflores Shop does not knowingly collect, use, or sell personal information from children, as defined under applicable laws, without verifiable parental consent or as otherwise permitted by law. If we become aware that we have collected personal data from a child without appropriate authorization, we will take steps to delete that information promptly.

VII. DATA RETENTION AND SECURITY

We retain personal data only as long as necessary to fulfill our business and legal obligations. We maintain reasonable physical, technical, and administrative safeguards to protect your information but cannot guarantee complete security over the internet.

VIII. CHANGES TO THIS PRIVACY POLICY

We may update this policy from time to time. When changes occur, we will revise the effective date above. We encourage you to review this page regularly to stay informed about our privacy practices.